Farfetch has teamed up with Gucci to offer a 90-minute “Store to Door” delivery service to customers in London, Paris, Madrid, Dubai, Milan, New York, Los Angeles, Miami, Tokyo, and Sao Paulo.
Farfetch customers in these cities will be able to shop for Gucci items using the Farfetch app or website and have their orders directly delivered from the closest Gucci store by Farfetch couriers within 90 minutes. Any unwanted items for return can be collected the same day.
Jose Neves, founder, co-chairman, and CEO of Farfetch said about the new service: “Time is the new luxury and one that we all want more of. At Farfetch we want to give that luxury back to our customers by making as many delivery options available as possible. If you need just the right dress or pair of shoes for dinner that night, we can make sure you have it wherever you are.”
Gucci president and CEO, Marco Bizzari, commented: “This service represents the type of new service level that the luxury fashion industry needs to embrace in order to meet the ever-increasing expectation among luxury customers today, for an outstanding level of service that is flexible and seamless across channels and geographical locations.”
Farfetch currently offers Same Day delivery in 9 worldwide cities, a click-and-collect service in 24, and Express delivery to over 190 countries.